How we protect your privacy on sneptech.com and when you use our services and addons.
Sneptech offers many services to help customers run their business, manage their business flow and also E-Commerce development. As part of running those services, we collect data about customers and their business. This data is not only essential to run our services, but also critical for the safety of our services and all our users. This policy explains what information is collected, why it is collected, and how we use it.
Information we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services. When customer/user contact us via email or via the contact form, customer/user provide us their name, phone number, e-mail address, communication content and data associated with the communication.
- Application Data
- User Data
- Customer Database Data
- IAP Transaction Data
- Customer Odoo Data(version, Email ID, URL, location, etc)
How we process/use collected information
We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes. We also use this data in aggregated/anonymized form in order to analyze service trends.
The way in which we use the data we gathered from our odoo apps is different. Because odoo is open-source hence we don't want to disclose our exclusive app's code to customers for the security purpose (and to prevent them from reselling), we put the code in our secure server and process the operations of odoo apps from the server code itself. And we also collect the customer's odoo instance data for the same purpose. And kept it secure with us.
Only when Sneptech possesses a legal basis to process your personal information, we will do so. The legal basis depends on the conditions we have gathered and require to utilize your personal information. Sneptech will process your personal information since:
- You gave us the consent to use your personal data
- We have to comply with some legal obligation
- Comes under our rightful business well-being
Accessing, Updating or Deleting Your Personal Information
You have the right to access and update the personal data you have previously provided to us. You can do so at any time by emailing us on firstname.lastname@example.org. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact us so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).Safety Retention Period: we retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. See Data Retention for more details.
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access.
We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period(24 months), or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.
We do not currently support Do Not Track signals, as there is no industry standard for compliance. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.